FAQ

Questions, answered.

If you don't see what you need below, email support@meetnishi.com and we'll get back to you.

Product

What is Nishi?

Nishi is a nutrition companion for metabolic health and mindful nutrition, including life on GLP-1. It notices patterns across what's in your kitchen, what your wearables are saying, and how you feel, then helps you act on what it sees.

What is Nishi not?

Not a calorie tracker. Not a meal logging app. Not a generic AI chatbot. Not a weight-loss app. Not a medical device. If you want any of those, there are better options.

Do I need a GLP-1 prescription to use Nishi?

No. Nishi is built for the GLP-1 reality, but the work is the same whether you're on a GLP-1, navigating pre-diabetes, focused on metabolic health, working on longevity, or just trying to eat better. The Premium features around CGM integration, visit summaries, and medication-aware suggestions are most useful to people on GLP-1, but everyone benefits from the observation loop.

What does "observation-first" mean?

Most AI tools open with a blank prompt. Nishi opens with something it noticed about you. The home surface is a feed of observations: patterns Nishi found across your food, biometrics, and how you've been feeling. The chat is there when you want to ask, not as the main entry point.

How is this different from Noom?

Noom is a behavior-change program with daily lessons and human coaches. Nishi is an interpretation layer. It notices patterns and helps you act. Different jobs.

How is this different from MyFitnessPal?

MyFitnessPal is a food log. Logging is the cost; the value is supposed to be the insight. Nishi flips it. Observations are the value, and we keep logging optional and minimal.

How is this different from Levels or Oura?

Levels owns metabolic awareness via CGM. Oura owns passive sensing. Nishi sits on top, interpreting their data alongside your food and how you feel. We integrate with both rather than compete.

Pricing

Is there really a free trial?

Yes. 7 days of full Premium with no card. After day 7 you fall to the free tier. No surprise charge, no data loss.

Can I cancel anytime?

Yes. Settings → cancel. Done. No retention call.

Do you take HSA or FSA?

In a future release. Until then, your subscription receipt is itemized clearly enough that many users get reimbursed.

What if I subscribe on iOS and on the web?

One account, one entitlement. The web subscription is the same price with no Apple or Google fee. We'd love it if you subscribed there.

Privacy

Is my health data private?

Your individual data is never sold. We don't have advertising relationships with any healthcare company. We work with a clinical advisory board to inform our practices.

Where is my data stored?

In Supabase (US region) on encrypted disks. Health-sensitive fields are encrypted at the field level. We're architected for HIPAA readiness without certifying yet.

Can I delete my account?

Yes, anytime. Settings → Profile → Delete account. Your data is removed within 30 days. You'll get an email confirmation when it's done.

What about aggregate / anonymized data?

We may surface anonymized cohort comparisons inside the product ("70% of women in month 3 on Wegovy hit protein 5+ days"). We don't share or sell those aggregates externally.

Technical

Which devices does Nishi support?

iPhone (iOS 16+) and Android (Android 11+). Apple Watch companion on iOS. Web access for account management and subscription.

Which CGMs and wearables work?

Apple Health and Google Health Connect cover most wearables (Apple Watch, Garmin, Fitbit, Oura, Whoop, etc.). CGM: Dexcom Stelo and Abbott Lingo on Premium.

Does Nishi work without a wearable?

Yes. The observations get sharper with biometric context, but Nishi runs on what you tell her and what's in your kitchen alone.

Does the voice agent work offline?

No. Voice runs through Nishi's cloud-side AI service. It works wherever you have a connection.

Medical

Is Nishi a medical service?

No. Nishi is a wellness companion. We don't diagnose, prescribe, or replace your doctor or dietitian.

Can Nishi advise on medication dosing?

No. Anything dose-related, side-effect related, or symptomatic gets routed to your prescribing clinician. Nishi is explicit about this.

Can I share my visit summary with my clinician?

Yes. The Story tab generates a clean PDF you can print or share. It's designed to make the visit easier: clearer patterns, less guesswork, and a summary you can bring with you.

Account

Why don't you ask for my age and gender?

We pull date of birth and biological sex from Apple Health (or Google Health Connect) if you've shared them there. If you haven't, Nishi asks later in chat, when she actually needs to know.

Can I have a family or household account?

Not yet. Multi-user households are on the post-launch roadmap.

What if I forget my password?

We don't use passwords. Sign in with Apple or Google.

Try Nishi free for 7 days.

No card needed. Free tier never expires.

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